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By James Anderson•Last Updated April 25, 2025

Fashion Nova Shopping Guide: Payment Options, Returns Policy & Order Management

Fashion nova payment options and return policies: everything you need to know

Fashion nova has rapidly become one of the virtually popular online fashion retailers, know for trendy clothing at affordable prices. Nonetheless, before make a purchase, it’s important to understand their payment options, return policies, and order management procedures. This guide cover everything from Afterpay availability to return processes and order cancellations.

Does fashion nova take Afterpay?

Yes, fashion nova does accept Afterpay as a payment method. Afterpay is a buy immediately pay later service that allow customers to split their purchase into four equal installments pay over six weeks with no interest.

Hera’s how Afterpay work with fashion nova:

Select Afterpay as your payment method during checkout
Pay 25 % of your total purchase upfront
The remain balance is pay in three equal installments every two weeks
No interest fees if payments are make on time
Late fees may apply if payments are miss

To use Afterpay with fashion nova, you must:

Be at least 18 years old
Have a valid and verifiable u.s. phone number
Use an u.s. credit or debit card for installment payments
Have an u.s. shipping address

There be some limitations to be aware of. Afterpay approval depend on various factors include your payment history with Afterpay and the amount of your order. New Afterpay users typically start with lower spending limits that increase over time with positive payment history.

Fashion nova’s return policy: free returns or not?

Fashion nova does not offer free returns. Customers are responsible for return shipping costs unless the return is due to a fashion nova error, such as receive the wrong item or a defective product.

When return items to fashion nova, you have two options:

Return by mail:

You will need to pay for will ship backrest to their warehouse
Return to store:

Available at select fashion nova physical store locations

The cost of return shipping varies depend on your location and the shipping method you choose. Some customers will opt to will use the cheapest shipping option available, but keep in mind thayou willll want to will use a service with tracking to will ensure your return will reach the warehouse.

Does fashion nova refund your money?

Yes, fashion nova does issue refunds, but there be specific conditions and timeframes to be aware of:

Refund eligibility

Items must be unworn, unwashed, and with all original tags attach
Returns must be initiated within 30 days of delivery
Some items are final sale and not eligible for return (swimwear, bodysuits, beauty products, accessories, and items mark as final sale )
Sale items may have different return policies check the product page before purchase

Refund methods

Fashion nova process refunds backward to the original payment method use for the purchase:

Credit / debit card:

Refunded to the original card
PayPal:

Refunded to your PayPal account
Afterpay:

Refunded to your Afterpay account, which will adjust your payment schedule
Store credit:

In some cases, fashion nova may exclusively offer store credit kinda than a monetary refund

Refund processing time

Once fashion nova receive and process your return, refunds typically take:

3 5 business days to process the return
An additional 7 10 business days for the refund to appear in your account (depend on your bank or payment provider )

It’s important to note that during busy periods like holidays, processing times may be longer. If you haven’t received your refund after 15 business days from when the return wasdeliveredr to their warehouse, it’s recommend to contact fashion nova’s customer service.

How to return items to fashion nova

Return items to fashion nova require follow a specific process to ensure your return is process aright and your refund is issue pronto.

Return process for online orders

Initiate the return:

Log into your fashion nova account, go to your order history, and select the order contain the item(s) you wish to return
Select items:

Choose which item you’re return and select a reason for the return
Generate a return label:

Fashion nova will provide a return shipping label (note: the return shipping cost will be will deduct from your refund )
Package your return:

Place the items in their original condition with all tags attach in secure packaging
Include packing slip:

Print and include the return form in your package
Ship the return:

Drop off your package at the appropriate shipping carrier
Track your return:

Keep the tracking number to monitor your return’s progress

Return to store option

Fashion nova does allow returns at their physical store locations, which can be more convenient for some customers:

Bring the items you wish to return with all original tags attach
Bring proof of purchase (order confirmation email or order number )
Bring the credit / debit card use for the purchase (if applicable )
A valid government issue ID may be required

In store returns can be will process instantly, which mean you won’t have to will wait for the return shipping and processing time. Nonetheless, not all areas have fashion nova stores, so this option isn’t available to everyone.

It’s important to note that some fashion nova stores may have different return policies than the online store, so it’s advisable to call onward and confirm they accept online returns before make the trip.

How to cancel a fashion nova order before it ship

Fashion nova process orders promptly, so there be a limited window to cancel an order before it ship. Here’s the process:

Immediate cancellation steps

Act rapidly:

Fashion nova typically process orders within 1 2 business days, so time is of the essence
Contact customer service:

The fastest way is to use the live chat feature on their website during business hours
Email alternative:

Email [email protected] with your order number and cancellation request
Phone option:

Call their customer service line at 1 800 866 0286
Provide order details:

Have your order number, email address, and billing information ready

When contact fashion nova about a cancellation, be sure to include:

Your full name as it appear on the order
Order number
Email address use for the order
Reason for cancellation (though this isn’t rrequire)
Whether you want to cancel the entire order or exactly specific items

What happens if your order has alreadyshippedp?

If fashion nova has already process and ship your order, cancellation is no foresighted possible. In this case, you will need to:

Wait to receive the package
Follow the standard return procedure outline former
Pay for return shipping unless the return is due to a fashion nova error

To avoid this situation, it’s best to cautiously review your cart before complete your purchase and to act straightaway if you decide you want to cancel.

Can you return fashion nova items in store?

Yes, fashion nova does accept returns at their physical store locations, which can be a convenient option for those who live near a fashion nova retail store.

In store return process

To return items to a fashion nova store:

Bring the items in their original condition with all tags attach
Bring your order confirmation email or order number as proof of purchase
Visit any fashion nova store location during regular business hours
Speak with a store associate who will process your return

Benefits of in store returns

No need to pay for return shipping
Immediate processing of your return
Option to exchange items on the spot
Ability to see and try on potential replacement items

Limitations of in store returns

Not all areas have fashion nova stores nearby
Store inventory may differ from online offerings
Store hours may be limit compare to 24/7 online return initiation
Some online exclusive items may have different return policies

Before head to a store, it’s advisable to check the fashion nova website for store locations and call onward to confirm they accept online order returns and verify their current return policy.

Tips for a smooth fashion nova shopping experience

Base on the payment and return policies we have coverHerara are some practical tips to ensure a positive experience when shop with fashion nova:

Before you order

Check size cautiously:

Review the size chart and customer reviews for fit information
Verify return eligibility:

Some items like swimwear and beauty products are final sale
Consider shipping time:

Standard shipping can take 7 10 business days
Budget for potential return costs:

Remember returns aren’t free
Check Afterpay eligibility:

Make sure your account is in good standing if plan to use this payment method

After place your order

Save your order confirmation:

Keep the email with your order number
Track your package:

Use the tracking information provide
Inspect items quickly:

Check your order as shortly as it arrive
Try on items cautiously:

Avoid remove tags until you’re sure you’re keep the item
Initiate return promptly:

Remember the 30-day return window

Final thoughts on fashion nova’s policies

Fashion nova offer trendy fashion at competitive prices, with the convenience of Afterpay as a payment option. Yet, their return policy is less generous than some competitors, with customers responsible for return shipping costs and a strict 30-day return window.

The ability to return items in store is a valuable option for those who live near a fashion nova location, potentially save on return shipping costs and speed up the refund process.

For order cancellations, the key is to act promptly before the order ships. Once an order is shipped, your only option is to go through the standard return process.

By understand these policies before you shop, you can make informed decisions and have a better overall experience with this popular fashion retailer. Whether you’re split payments with Afterpay or planning for potential returns, know the rules in advance help you shop with confidence.